We do not offer change-of-mind refunds or exchanges. We will happily refund or replace goods that have a manufacturing fault, or if the goods delivered do not correspond with the description provided on our website. It is the purchaser’s responsibility to order correctly and to order products that are compatible with their printing systems. Should the purchaser order the wrong products, and they have been opened, we are unable to process an exchange.
We reserve our rights to inspect the goods supplied prior to confirming any fault or defect. As we are an online business we will ask for photographs in the first instance. Please contact us, as soon as you have received your order, should you believe your product is faulty or not as described. Any damage or defect pertaining to a product, including a printing system, before it is used needs to be communicated to Edible Image Supplies within seven (7) days of delivery of the product.
In the event that the goods need to be returned us, you will be issued with a Return Authorisation Number from a member of the Edible Image Supplies team. The goods must be returned to us within 7 days of taking receipt of your order. The initial cost of returning the goods to us will be the responsibility of the purchaser. If the products are found to be faulty when inspected, we will reimburse the purchaser for the cost of return shipping.
All printing systems are benefitted by a 12-month warranty that commences on the date of purchase. Printing systems that are inspected and deemed faulty by us within the warranty period will be replaced. We reserve our rights to inspect and test the goods before confirming any fault or defect. Consumable products such as print heads and ink cartridges are excluded from this warranty.
This warranty does not cover damage that has occurred as a result of the purchaser’s negligence or the product being incorrectly used or treated. The purchaser must use the equipment in accordance with the instructions provided (which includes completing a weekly test print). Further, this warranty does not apply where the purchaser has used inks not supplied from Edible Image Supplies or has not followed the correct printing procedure.